FAQ

What are your turn around times for photos?

Our average turnaround time for photos is 24-36 hours, or faster! 

The files are provided via Dropbox. Usually before 5pm the following day (excluding Sundays when the office is closed).

What are your turn around times for videos?

Our average turnaround time for Videos is by 48-72 hours from when we receive all required information to complete the video.

We’ll email you a YouTube link that can be used to embed the Video on your website, link the Commercial to your MLS listing, or share via social media.

(excluding Sundays when the office is closed)

What if I have special requests for my video?

No two homes are alike. 

If there are any special requests or ideas that you’d like to include in your Video, it’s important to let us know about them as soon as possible.

Ideally before or during your shoot. While we can meet some special requests, they often require additional budget.

Do you offer Agent On-Camera?

Yes we do offer Agent On-Camera for our videos.

Depending on if you’d like a Intro, Outro, or Multiple Segments the cost will vary. 

Usual Cost to Add On-Camera is $30-60 for 1-2 segments. 

What if access to the property is delayed?

If our photographer is on site and access to the property is delayed, they may not be able to fully complete the shoot as we only book and budget so much time on site.

Either an additional fee of $25 per 15min (rounded down) will be applied or a lesser quantity of photos and commercial length will be provided for the full bundle price.

Delays at twilight shoots will result in the same fee and will have a severe impact on the final product quality (many rooms may miss the ideal light).

Any Delay greater than 1hr will result in cancellation fees (see below).

If it’s Raining can I reschedule?

Any cancellations (or rescheduling) with under 24 hours notice are subject to a cancellation fee of up to %25 the full amount of the booking (See cancellations below). 

It rains on average every other day in the Great Vancouver Area, we have plenty of practice producing a good result in the rain! If the view is a major selling point we will do our best to find openings or schedule for a sunny day, but we of course can’t guarantee a rain free shoot. 

In general, please keep in mind that all weather conditions have pros and cons, though photographers our preference is overcast.

Do you work on weekends and stat holidays?

We work the same schedule as our clients, including weekends and most statutory holidays. 

However, because BC Employment Standards requires us to pay our employees stat pay for any holiday worked, any shoot that takes place on a statutory holiday has an increased charge of $50-$75.

What are your cancellation fees?

Any cancellations (or rescheduling) with under 48 hours notice are subject to a cancellation fee of up to %50 the full amount of the booking.

We ask you please understand and consider that a short notice cancellation often results in a time slot permanently remaining empty.

  • Under 48 hours notice – $50 Flat Fee 
  • Under 24 hours notice – 25% Full Booking Amount
  • Under 2 hours notice – 50% Full Booking Amount
What is my License for use of the media provided?

Just a friendly reminder, when you hire EOM (“Element of Marketing”) for a photo and/or Commercial shoot, you are purchasing a non-exclusive usage license for the final product (the photos and/or the Commercial), this license does not allow for re-sale or modification of our media. EOM retains all ownership of our captured raw and polished photographs and video footage, and we reserve the right to distribute or re-sell any of these media products. This includes media for properties, amenities, and local areas. We retain these rights so we can continue to offer our services at our current prices, and to benefit all of our clients.

 

The legal jargon is below, but don’t hesitate to call us if you have any questions.

Element of Marketing is the sole owner of all Element of Marketing photographs and videos. Any link, use or reproduction of any Element of Marketing photograph or video without the written consent from Element of Marketing is strictly prohibited. Any unauthorized usage of Element of Marketing media will result in an invoice for the re-sale value of that media.Element of Marketing retains the right to all media captured, be it video, photographs, or other, and can use the media for marketing or other non-malicious purposes.Element of Marketing reserves the right to re-sell the Element of Marketing photographs and videos for a nominal fee, without notice being given to the original vendor.This website is owned and operated by Element of Marketing; all materials contained in these web pages are copyright protected. All links to any portion of the web pages contained herein are prohibited without the written consent of Element of Marketing.All payments are due upon receipt of invoice. We reserve the right to terminate or temporarily remove any Element of Marketing videos from our YouTube channel due to non or late payment.We reserve the right to remove any Element of Marketing videos from our website and YouTube channel.

What are your Travel Rates?

$0 (Included)

Burnaby, Downtown Vancouver, Coquitlam, East Vancouver, New Westminster, North Delta,  Surrey, Port Coquitlam, Port Moody, Richmond, Van Westside

Additional $25

Anmore, Belcara, Ladner, Langley, North Vancouver, Pitt Meadows, Tsawwassen, UBC (west of Blanca Street)

Additional $50

Maple Ridge, West Vancouver, White Rock

Additional $75

Abbotsford, Lions Bay, Mission, Squamish

Do you offer key pick-up and/or drop-off?

Yes we do offer the option for key pick-up and/or drop-off.

Please let us know the pick-up and drop-off locations when booking to ensure that enough travel time is scheduled. 

The cost for this service is $0.75 per extra kilometer traveled, based on what ever detour is required.

778-229-7741 | info@elementom.com | Office Hours: 10am-5pm (Mon-Sat)

Mailing Address: 5489 Kingsway, Burnaby, BC V5H 2G1

All website content is Copyright © 2018 Element of Marketing Inc.