Listing Services FAQ
Here are some of the most commonly-asked questions we get from clients about our listing services.
What is your turnaround for listing photos?
Our average turnaround time for photos is 24 to 48 hours, or faster! The files are provided via Dropbox.
Usually before 4pm the following day (excluding Sundays when the office is closed)
What is your turnaround for listing Commercials?
Our average turnaround time for Commercials is 24 to 72 hours from when we receive all required information and files from you. We’ll email you a YouTube link that can be used to embed the Commercial on your website, link the Commercial to your MLS listing, or share via social media. (Note: Mandarin upgrades are usually within 24-48hrs from the approval of the English Commercial)
Usually before 4pm, two days following the shoot (excluding Sundays when the office is closed)
What if I have special requests for my video?
No two homes are alike. If there are any special requests or ideas that you’d like to include in your listings Commercial, it’s important to let us know about them as soon as possible, ideally before or during your shoot. While we can meet some special requests, they often require additional budget.
What if I want something changed in my Commercial?
Unfortunately video is and elaborate and is not a change-friendly medium. Any changes or special requests made once your Commercial is in post-production or completed will result in a revision fee of at least $10, depending on the scope of the change. If the change includes a narrative re-recording, the minimum is $30.
What if there’s an error in my Commercial?
If we’ve made any avoidable errors in the Commercial, we will fix them as quickly as possible, free of charge.
Can I customize the script for my Commercial?
For listings we write the script ourselves, catering it to the features of the home and carefully designing the flow to produce a strong Commercial best suited to that property. We don’t do script pre-approvals or customized scripts on standard listing jobs because the scripting is an integral part of keeping the Commercial on budget. We love to do custom jobs but these are not part of our standard listing Commercial services and will require a custom quote or budget.
What if access to the property is delayed?
If our photographer is on site and access to the property is delayed, they may not be able to fully complete the shoot as we only book and budget so much time on site.
Either an additional fee of $25 per 15min (rounded down) will be applied or a lesser quantity of photos and commercial length will be provided for the full bundle price.
Delays at twilight shoots will result in the same fee and will have a severe impact on the final product quality (many rooms may miss the ideal light).
Any Delay greater than 1hr will result in cancellation fees (see below).
It’s raining, can I reschedule my shoot?
Any cancellations (or rescheduling) with under 48 hours notice maybe subject to a cancellation fee of up to %50 the full amount of the booking (See cancellations below). It rains on average every other day in the Great Vancouver Area, we have plenty of practice producing a good result in the rain! If the view is a major selling point we will do our best to find openings or schedule for a sunny day, but we of course can’t guarantee a rain free shoot. In general, please keep in mind that all weather conditions have pros and cons, though photographers our preference is overcast.
Do you work on weekends and stat holidays?
We work the same schedule as our clients, including weekends and most statutory holidays. However, because BC Employment Standards requires us to pay our employees stat pay for any holiday worked, any shoot that takes place on a statutory holiday has an increased charge of $50-$75.
Max SqFt Limits
There is a Max SqFt that each Bundle is designed and best suited for. The only exception is for areas that will not be shot (for example, tenanted suites), these not count towards the Bundle Max SqFt limit. Should a smaller bundle be allowed, only so much time will available and rooms maybe omitted at the photographers discretion.
Is there a fee to cancel a shoot?
Any cancellations (or rescheduling) with under 48 hours notice are subject to a cancellation fee of up to %50 the full amount of the booking.
We ask you please understand and consider that a short notice cancellation often results in a time slot permanently remaining empty.
Under 48 hours notice – $50 Flat Fee
Under 24 hours notice – 25% Full Booking Amount
Under 2 hours notice – 50% Full Booking Amount